Help and support
Signing in, connecting an account, or something that looks wrong: email us and tell us what you were trying to do.
[email protected]Trouble signing in?
Check the email address
Cashew signs you in with the work email your account was set up with, which may not be the address you use day to day.
Use the reset link
The sign-in screen can send you a password reset and can recover your username if you are not sure which address to use.
Still stuck
Email the support team from the address you expect to sign in with, and say what happens when you try.
FAQ
Can a business disconnect whenever it wants?
Yes. Banks and Xero can be disconnected in Settings at any time, and Cashew stops receiving new data straight away, so nothing connected is locked in.
Do you need to bank with Allica?
No. Cashew connects to the accounts a business already has through regulated open banking, whichever banks it uses, so nothing has to move. Read more about open banking.
What can Cashew see and do?
Cashew has read-only access to bank feeds via open banking, and accounting data from Xero. It cannot trigger payments, nor write to the books.
Does using Cashew affect lending with Allica?
No. What a business shares through Cashew is never used to make lending decisions about it. Cashew is there to help businesses understand their finances, nothing else.
Open banking & security
What is open banking?
Open banking is a UK-regulated framework that lets you securely share bank account data with authorised providers. It is the same technology used by major accounting and finance tools. Read more about open banking.
Is it safe to connect my accounts?
Yes. Connections are made through an FCA-authorised open banking provider, and you approve access directly with your bank. Cashew never sees or stores your online banking credentials.
Can Cashew move my money?
No. Cashew's access is strictly read-only. It cannot make payments, move money, or change anything in your bank account.
What data does Cashew see?
Account balances and transaction history for the accounts you connect, or that an advisor you have approved connects for you. Cashew uses this to build your cashflow view, forecasts, and alerts.
How do I revoke access?
You can disconnect your accounts at any time from Organisation Settings, and you can also withdraw consent directly with your bank. Access you have granted to an advisor can be revoked from Organisation Settings → Members.
Still need a hand? Email [email protected] and tell us what you were trying to do.